How We Safeguard Your Information & Trust
Transparent practices designed to protect your personal details, payment security, and delivery information.
Local Payment Security
Direct processing via Telebirr and CBE Birr with end-to-end transaction security.
Delivery Confidentiality
Address and contact details are strictly used for door-to-door delivery across Addis Ababa.
Zero Data Selling
We never sell or rent your personal information or order history to third parties.
User Consent Control
Full control over newsletter subscriptions, cookies, and account preferences.
Frequently Asked Privacy Questions
Have questions regarding your personal data, local mobile payments, or site cookies?
What personal information do we collect?
We collect your name, phone number, email address, and delivery location in Addis Ababa when you place an order or contact support.
How are Telebirr & CBE Birr payments handled?
Payment details are securely processed directly through local mobile money gateways. Canvas Addis does not store sensitive banking PINs or payment credentials.
How is delivery information utilized?
Your phone number and physical address are shared exclusively with our local white-glove logistics team to coordinate direct delivery.
Can I request data deletion or updates?
Yes, you can request access to, correction of, or complete deletion of your personal data by contacting [email protected].